rk66 Privacy Policy
Here is a complete description of how your personal information is collected, stored, and protected on the rk66 platform.
Introduction and Applicability
rk66 ("we", "us", or "the platform") operates a trusted online casino and betting service for players in Bangladesh. We take the privacy of our users very seriously. This privacy policy explains what information we collect about you, why we collect it, and how we manage that information when you use the rk66 website, mobile app, or any other digital service.
This policy applies to all registered account holders and visitors. By continuing to use rk66's services, you are considered to have accepted the terms of this privacy policy. This policy may be updated from time to time; the latest version will always be available on this page.
1. What Information We Collect
A Personal Identification Information
When you open an account on rk66 or use our services, we may collect the following information:
- Full name and date of birth
- Email address
- Residential address
- National ID card or passport number (for identity verification)
- Payment information (bKash, Nagad, Rocket, Upay, or bank account number — for financial transactions only)
B Automatically Collected Information
When you browse our website or use the app, certain information is collected automatically through technical means, such as:
- IP address and device identifier
- Browser type and operating system
- Time and date of website access
- List of pages visited and session duration
- Referral source (which link you used to reach our site)
- Information obtained from cookies and similar tracking technologies
C Transaction and Gaming Information
As part of our services, we keep records of the following activities:
- Deposit and withdrawal amounts and history
- Details of betting and gaming activity
- History of bonus and promotional offer usage
- Records of live chat and support communications
2. Purpose of Using Information
Service Operation and Improvement
rk66 uses the information collected primarily to operate our services smoothly. This includes creating and managing accounts, processing deposits and withdrawals, providing customer support, and making technical improvements to the platform.
Identity Verification and Fraud Prevention
We verify the identity of all registered users to ensure that minors (under 21 years of age) cannot use the platform, and to prevent financial fraud, money laundering, or other illegal activities. A KYC (Know Your Customer) process is followed for this purpose.
Communication and Notifications
Using your information, we may send the following communications:
- Important account-related notifications and security alerts
- Transaction confirmation messages
- Relevant promotional offers (only with your consent)
- Notifications of changes to platform policies
Analytics and Personalization
By analyzing your gaming and browsing behavior, we can provide you with more relevant game recommendations and offers. This is done with the aim of improving your overall experience.
3. Information Sharing and Disclosure
Sharing Information with Third Parties
rk66 never sells your personal information to third parties. However, limited information may be shared in the following circumstances:
- Payment processors: Information necessary to complete transactions is shared with bKash, Nagad, Rocket, and Upay, as well as other payment aggregators.
- Technology service providers: Information necessary for service operation is shared with game software providers and infrastructure partners.
- Legal obligations: Information may be provided in compliance with a lawful order from a competent authority or a court order.
- Fraud prevention: Where applicable, upon request from agencies investigating financial crimes.
What We Do Not Do
- We do not sell your information to advertisers or marketing agencies
- We do not send promotional messages without your consent
- We do not share your gaming history with unrelated third parties
- We do not use personal information for any illegal purpose
4. Cookies and Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small data files stored in your browser. rk66 uses cookies for the following purposes:
- Essential cookies: Necessary to maintain login status and keep core services active.
- Functionality cookies: To remember your preferred language and settings.
- Analytics cookies: To analyze site usage patterns and improve the service.
- Security cookies: To prevent fraud and unauthorized access.
You can control or disable cookies from your browser settings, however this may affect some functionality of the site.
5. Data Security Measures
Technical Security
rk66 follows industry-best technical measures to protect your information:
- SSL encryption: All data exchanged between your browser and our servers is protected by SSL/TLS encryption.
- Data encryption: Strong encryption technology is also used when storing sensitive information.
- Access controls: Only authorized personnel can access user information, and logs of all access are maintained.
- Regular security audits: Our systems undergo regular security assessments and penetration testing.
- Firewall and intrusion detection: Advanced network security measures prevent unauthorized access.
What You Can Do to Protect Yourself
To ensure the security of your account, we recommend taking the following steps:
- Use a strong and unique password and change it regularly
- Never share your login credentials with anyone
- Always log in from a secure and trusted network
- Do not leave your device unattended while logged in
- If you notice any unusual activity on your account, notify our support team immediately
6. Data Retention Period
rk66 retains your personal information for as long as it is necessary or legally required. The retention policy varies by type of information as follows:
- Account information: While the account is active and after closure until legal requirements are met.
- Financial transaction records: Retained for a mandatory period in accordance with financial regulations.
- Gaming history: For the period necessary for responsible gaming support and dispute resolution.
- Support communications: For a reasonable period after the relevant matter is resolved.
- Marketing consent records: For a specified period even after you withdraw your consent, as proof.
For financial transaction information, long-term retention may apply under Anti-Money Laundering (AML) regulations.
7. Your Rights and Controls
Right to Access Information
You can request from us at any time, and we will provide you with a copy of the information we hold about you.
Right to Correction
If there is any error or inaccuracy in the information we hold about you, you can request a correction. We will apply that correction promptly.
Right to Deletion
In certain circumstances you can request that your information be deleted, however information that falls under legal obligations may not be immediately deletable.
Right to Object to Processing
You can object at any time to the use of your information for marketing purposes. This can be done through account settings or support channels.
Data Portability
You can request that your personal information be exported in a commonly used format that can be transferred to another service.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be temporarily restricted, such as during a dispute about the accuracy of the information.
To exercise any of the rights mentioned above, contact our support team via live chat or write to us by email at: [email protected] — we will generally respond to your request within 30 business days.
8. Protection of Minors
rk66's services are for those aged 21 and above only. We do not intentionally collect information from minors. Age verification is mandatory at the time of registration, and in suspicious cases we may request identity documents.
If we learn that a minor has registered on our platform, we will immediately close that account and delete the information collected. If parents suspect that their child is using our platform, please contact our support team immediately.
9. Changes to the Policy
rk66 may update this privacy policy from time to time. This policy may be revised due to legal changes, the addition of new services, or changes in business practices.
For significant changes, we will send you a notification to your registered email and make a clear announcement on the website. The "Last Updated" date at the top of the policy will always show the date of the most recent change. Continued use of the platform after changes are made will be considered your acceptance of the new policy.
We recommend that you visit this page regularly and stay updated about any changes.
10. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team. We are ready to assist you with all matters related to your privacy.
When submitting a data protection request, please contact us from the email address registered with your account so that we can verify your identity quickly.
Contact Methods
24/7 support available in Bengali
[email protected]
Generally within 30 business days
Related Pages
View our other policies and informational pages.